Member Services Officer- Teller / Personal Banker

Job Type: Full Time

Exemption Type: Non-Exempt

Wage Amount: $19.25 hourly minimum

As a Member Services Officer, your role will be a combination of both Teller and Personal Banker positions. You bring the willingness to provide great service to the members; we will provide the environment for you to grow and develop into a world class service provider. You will offer an enjoyable, memorable experience for individuals seeking assistance with financial matters by providing them with exceptional service, including processing member transactions; identifying their financial needs and recommending valuable solutions. Your support of a sales and service culture will enable you to educate members about services that will enhance their financial well-being, while also supporting the goals of the credit union. This entry level position is a great way to start your financial services career!

Member Education

• Cross-sell appropriate products and services to current and prospective members.
• Consistently meet or exceed established sales/service goals and support branch growth.
• Participate in outside business development and community events.

Teller Functions

• Operate, maintain, and balance a cash drawer (as needed).
• Sell special service items such as money orders, official checks, and gift cards.
• Perform cash advances and process collection items.
• Provide members with access to safe deposit box (where applicable).
• Maintain working knowledge of all products and services.

Personal Banker Functions

• Assist members with opening/closing basic types of accounts, including new memberships, checking, share certificates, and other accounts as assigned.
• Update account information such as changing account ownership/signers, beneficiaries, and changes of address.
• Assist members with loan applications through video lending.
• Assist members (in person or by phone) with account and product inquiries, including questions about rates, products and services, requests for statements, etc.
• Perform stop payments and process wire transfers.
• Assist members with claims of fraudulent use of debit card.
• Issue, re-issue, and block debit cards.
• Be knowledgeable of and utilize credit union policies, Federal regulations and procedures.

Branch Support

• Perform opening/closing procedures for debit card instant issue machine.
• Scan and image branch checks and documents.
• Assist with daily balancing of coin machine/prepare outgoing coin shipment
• Buy/sell cash to vault and assist with loading of cash dispense machines (CDMs), cash recycler machines (CRMs), and ATMs (where applicable).
• Perform and /or assist with vault responsibilities to include buy/sell cash to/from team members, load/balance ATM/CDM/CRM, prepare outgoing coin/cash shipments, and verify incoming cash shipments (as assigned).
• Track/order branch maintenance supplies (as assigned).
• Track/order Marketing supplies (as assigned).
• Serve as a Credit Union Champion for your branch

Miscellaneous

• Maintain member confidentiality.
• Complete annual/semi-annual regulatory training.
• Complete MSO I Level Up Program.
• Consistently attend/participate in community events.

Education and Experience

• High school diploma or G.E.D. equivalent.
• Minimum of six months’ work experience (sales, teller, and/or personal banker experience preferred).
• Basic knowledge of math/computer skills.

Physical Requirements

• Must be able to stand for long periods of time.
• Part-time team members must have the ability/stamina to work at least 28 hours per week.
• Full-time team members must have the ability/stamina to work at least 40 hours per week.
• Must be able to reach, lift, bend, and carry.
• Must be able to engage in problem-solving skills to help identify and resolve member issues.
• Must be able to communicate extensively through in-person, e-mail, written, and telephone communications.

Decision-Making Capabilities

• Must be able to independently determine funds availability of checks deposited and checks cashed (within assigned teller limits).
• Types of Decisions requiring supervisory approval: Legal questions and situations outside A+FCU policies and procedures.