Indirect Loan Processing Supervisor

Job Type: Full-Time- Remote

Exemption Type: Exempt

Wage Amount: $59,423 yearly Minimum

Primary Functions

The primary purpose of this position is the operational oversight of A+ Federal Credit Union’s indirect loan processing department. As part of the lending leadership team, this role will be responsible for ongoing process improvements, supporting indirect program management, and fostering a success-driven team environment. The Indirect Loan Processing Supervisor will also lead departmental projects, maintain operational procedures, serve as a point of contact for dealerships and third-party partners, and collaborate with stakeholders across the credit union to drive indirect program success.

Employee Management

• Supervise the daily operations of the Indirect Processing team, including scheduling, hiring, training, coaching, time keeping, and payroll.
• Update team timecards and monitor accrued leave as needed.
• Provide support and development dialogues for the Indirect Processing team.
• Schedule and coordinate team huddles, department dialogs and individual dialogs with staff.
• Maintain ongoing team training and career development plans including product knowledge, departmental cross-training, and applicable regulatory compliance.
• Complete employee performance observations and evaluations, including promotion recommendations or corrective actions, as needed.

Departmental Support

• Monitor and manage the indirect processing queues and service level agreements with members, dealerships, and other indirect partners.
• Collaborate with consumer lending leadership to develop cross-training plans, metrics, productivity expectations, service level standards, tracking/reporting and production scorecards for the Indirect Processing team.
• Manage the monthly dealer reserve process, including reports, balancing and dealer notifications.
• Foster a positive environment of communication and feedback with internal departments, dealers and other indirect partners.
• Resolve disputes and escalations from members and dealers, and any other service-related issues.
• Assist Collections and lending leadership with collections, repossessions, and buyback situations for indirect loans.
• Complete overrides and approvals as needed, within established policies and procedures.
• Support the Indirect Processing team with processing, funding, and resolving funding issues as needed.

Program/Project Support

• Assist consumer lending leadership with managing indirect programs and partnerships, monitoring product origination and portfolio performance, and developing data-driven strategies to meet established goals.
• Support department and business unit projects, create project plans and change requests, lead project meetings, and manage communication with stakeholders and project team members.
• Access and utilize available data to build/maintain production reports for Indirect Processing team activities, product or vendor performance.

Miscellaneous

• Participate in departmental planning and budgeting for staffing and future initiatives.
• Assist with loan applications for A+FCU employees as needed.
• Collaborate, create and update department related procedures.
• Assist with system administration duties, including adding and removing employees from third party websites and systems.
• Schedule and conduct individual dialogs with direct manager monthly.
• Participate in outside credit union sponsored activities and community/education events to increase credit union awareness.
• Perform other duties as required or assigned.

Education and Experience

• High school diploma or GED equivalent required.
• Bachelor’s degree preferred.
• Three years consumer lending experience required, including vehicle loan processing.
• One year supervisory experience required.
• Experience with solar and/or merchant loan processing preferred.

Knowledge, Skills & Abilities

• Advanced knowledge of consumer vehicle loan products, programs, policies/procedures, and fraud prevention.
• Advanced knowledge of indirect processing, funding, documents, titling, and workflows for dealership purchases and refinance aggregators.
• Strong working knowledge of consumer underwriting concepts such as credit scores, loan to value, and other underwriting ratios.
• Demonstrated team leadership and/or coaching abilities.
• Excellent verbal and written communication skills.
• Intermediate math/accounting skills, analytical and data entry skills.
• Strong organizational skills and attention to detail.
• Problem solving skills, including dealing with potential conflict.
• Ability to work independently and as part of a team, with flexibility to adapt to change.
• Intermediate MS Office suite experience.

Physical Functions

• Must have the ability/stamina to work at least 40 hours a week
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
• Must be able to communicate continuously through telephone, e-mail and in-person communications
• Must be able to engage in problem-solving skills to help identify and solve potential issues in the field

Types of Decisions Made Independently

• Procedures/actions that are outside of this role’s approval limits.
• Situations outside A+FCU’s policies and procedures.