Fraud Investigator I

Job Type: Full-Time

Exemption Type: Non-Exempt

Wage Amount: $23.09 hourly minimum

This is a great opportunity to join our Fraud Department here at A+FCU!

The primary purpose of this position is to assist the Credit Union in achieving its mission of being our members’ first choice as their partner to help them make informed financial decisions. Your role to achieve this mission will be to provide outstanding service to internal and external members as well as conduct objective, fair, thorough, unbiased and timely investigations into all allegations of fraud, scams and/or abuse committed by individuals against our organization. Support a sales and service culture.

Essential Functions:

Fraud Investigator Duties

• Review deposited checks through ATM and RDC channels to detect kiting and counterfeit items.
• Investigate counterfeit/fraudulent check cases including but not limited to cases submitted via the Dispute Tracking System related to counterfeit check deposits.
• Properly investigate and complete simple Debit Card Fraud Disputes below $500 within the Dispute Tracking System.
• Review and investigate Tranzact for suspicious, fraudulent or counterfeit deposits.
• Make independent decisions to place any appropriate account restrictions to mitigate any additional losses on accounts.
• Interview accountholders in regards to fraudulent and questionable activity
• Make independent decisions regarding check negotiability and delayed funds availability, according to Regulation CC.
• Review daily Returned Items for fraudulent checks, kiting or other suspicious activity.
• Review daily fraud alerts within the case management system
• Review and research evidence and documentation to analyze the overall fact pattern of claim and synthesize data onto a professional report with recommendations.
• Create and timely investigate Fraud Cases within the case management system.
• Accurately maintain cases of all investigations received at credit union through all channels within case management system.
• Manage and prioritize a large and varied case load effectively, timely and efficiently to achieve positive results.
• Complete Subpoenas as assigned by Custodian of Records or Supervisor accurately and timely.

Departmental/Team Support

• Contact and interview members regarding fraudulent or suspicious situations
• Plan and participate in training sessions for departments and individuals as requested by branch management.
• Assist Fraud team members as needed
• Assist team members from other departments and branches via phone and email regarding fraudulent or suspicious situations
• Report any necessary information to Compliance Department.
• Work closely with Credit Union employees regarding all matters

Miscellaneous Duties

• Stay informed of current fraud schemes through media sources, conferences, seminars, etc. in order to assist A+FCU with minimizing losses
• Maintain knowledge of and follow Policies, Procedures and Regulations
• Maintain knowledge of all credit union products and services offered, utilizing Intranet, Products & Services Guide and training as offered.
• Meet or exceed established individual goals and assist with meeting department goals.
• Maintain member confidentiality.
• Perform other duties as required or assigned.

Education and Experience

• High school diploma or G.E.D equivalent required.
• Financial Institution or Fraud related experience preferred
• Six months of experience in a financial institution, law enforcement or loss prevention required.

Knowledge, Skills & Abilities

• Knowledge of policies and procedures affecting member services and back office operations.
• Working knowledge of A+FCU’s policies, procedures, regulations and service philosophy.
• Basic understanding of Reg E Error Resolution
• Understanding of Reg CC
• Working knowledge of PCs and related software, in-house system and basic office machines.
• Good organizational skills needed to manage a high volume of assigned cases
• Analytical Skills
• Ability to write professional reports based on facts
• Honest and ethical with high levels of integrity and confidentiality
• Ability to work independently with minimum supervision
• Strong interpersonal and communication skills including the ability to interact with members, upper management and law enforcement
• Possess decision-making abilities.

Desirable Traits

• Pleasant and professional appearance
• Verbal skills
• Enjoy working with public using courteous professional approach
• Flexible working hours
• Dependable
• Versatile in all aspects of the CU

Physical Functions

• Must have the ability/stamina to work at least 40 hours a week
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
• Must be able to communicate heavily through telephone, e-mail and in-person communications
• Must be able to engage in problem-solving skills to help identify and solve potential issues in the field

Types of Decisions Made Independently

• Check holds and releases as related to suspicious activity on accounts and according to Reg CC
• Account restrictions to prevent further losses.

Types of Decisions requiring supervisory approval

• Non-Credit Union Error Fee Refunds
• Account Closure Letters
• Situations outside A+FCU policies and procedures