Collector

Job Type: Full-Time

Exemption Type: Non-Exempt

Wage Amount: $19 hourly minimum

Are you a master negotiator who likes helping members while minimizing delinquency? If so, our Collection Department is looking for you! A Collector’s primary responsibilities are to contact members with delinquent accounts, identify causes for delinquency, offer viable options for bringing accounts current, and recommending accounts for further action.

• Facilitate communication and work with members who have delinquent/overdrawn accounts by collecting past due payments and/or setting up payment plans
• Accept inbound calls/correspondence and follow up in a timely manner
• Identify reasons for delinquency, help members find solutions to bring their accounts current and negotiate payment resolutions
• Perform basic and advanced skip-tracing with the use of internal and external skip-tracing resources
• Identify and counsel members with financial hardships
• Educate members on account terms and alternate payment programs and methods
• Communicate effectively, tactfully, and professionally with employees, vendors and members
• Alert management of potential risk exposure
• Remain compliant with policies, processes and legal guidelines/laws/regulations

*For information about our benefits, please click the following link: https://aplusfcu.org/about-us/career-opportunities/benefits

Job Requirements

Education and Experience

• High school diploma or G.E.D equivalent.
• Minimum of six months’ work experience required (member service/sales/collection experience with a financial institution preferred).

Knowledge, Skills & Abilities

• Passion for providing outstanding member service; researching, problem solving and negotiation skills, dealing with conflict, and managing expectations.
• Excellent verbal, written, and active listening skills.
• Effective time management skills including the ability to prioritize multiple tasks and organize work responsibilities.
• Ability to multitask in a fast-paced environment with a high attention to detail.
• Ability to work both independently and collaboratively in a team environment.
• Basic understanding of loan contracts (rate, term, etc.).
• Ability to easily navigate between multiple browsers, internet, intranet, and several proprietary systems.
• Fluency in MS Outlook, Excel, and Word.
• Basic math/accounting/financial analysis skills.
• Ability to work in a paperless environment.
• Willingness to become a Certified Financial Counselor during the first year on the job.

Desirable Traits:

• Pleasant and professional appearance.
• Enjoys working with others using a courteous, professional approach.
• Flexible working hours.
• Dependable.
• Decision-making abilities.
• Versatile in all aspects of the Credit Union.

Physical Functions

• Must have the ability/stamina to work at least 40 hours a week.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
• Must be able to communicate heavily through telephone, email and in-person communication.
• Must be able to engage in problem-solving skills to help identify and solve potential issues in the field.